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FAQs

Q. What benefits do merchants receive?
A.
Participating merchants have access to:

  • In excess of 100 benefits and/or discounts from manufacturers and retailers that help to reduce a merchants’ operating expenses.
  • Access to the program is only available to participating merchants.
  • Additional benefits are available to merchants, as determined by the ISO or processor.

Q. What is the “Value Proposition”?
A.
Many of the benefits and discounts in the program are not available to the general public, are based on group purchasing power, and/or provide lowest price guarantees by the participating manufacturer or retailer. In other cases, the program provides access to deals, including “clearance-type” deals, as they are made available by the participating manufacturer or retailer.

Q. What are the “Featured Benefits & Discounts”?
A.
These are some of the more popular benefits and/or discounts offered by manufacturers and retailers; these offerings are usually based on a direct agreement with the manufacturer or retailer. “Direct Agreement” means that these particular benefits and/or discounts are based on group buying power, are difficult to obtain (in some cases, the “Direct Agreement” took over a year to negotiate), and provide particularly powerful benefits and discounts. We strongly recommend merchants consider taking advantage of the benefits and discounts offered in the “Featured Benefits & Discounts” section.

Q. Where are the “Featured Benefits & Discounts” located?
A.
After you log in, “Featured Benefits & Discounts” are prominently displayed on the “Benefits Page”.

Q. What is a “Network Access Deal”?
A.
Generally, these are deals, discounts, and/or benefits developed by manufacturers and retailers; network access deals are published to this site as soon as they are received. From time-to-time, a merchant can find special promotions, super deals, or clearance-type deals. It is at the discretion of the manufacturer or retailer to publish these deals.

Q. How does a merchant access or log into the program?
A.
On the Home page, click on “Log In” or “Get Started”. The first time a merchant logs in, the merchant must enter a “User Name”, which consists of the last 6 digits of the merchant’s MID; the password is the merchant’s zip code. The merchant’s MID and zip code can be found on the merchant statement. During the initial log in process, the merchant will be prompted to create a unique username and password.

If a merchant receives subsequent emails from the program, the merchant can be redirected to the program site by clicking on any of the links within the email.

Q. What happens if a merchant loses or forgets a unique username or password?
A.
On the Home page, click on “Log In”, followed by “Trouble Logging In?”. These actions will prompt the merchant to enter the unique MID and zip code, as reflected on the merchant’s statement. The merchant will now be able to reset and confirm a new password. However, after three failed login attempts, the merchant will be required to reset their username and/or password.

Q. What is in the menu bar on the left-hand side of the “Benefits Page”?
A.
The menu bar on the left-hand side of the “Benefits Page” contains a listing of all of the participating manufacturers and retailers, organized by category.

Q. How soon can a merchant access the benefits and discounts in the program?
A.
A merchant can usually access the benefits and discounts in the program within 1 to 2 business days.

Q. How often can a merchant use the program?
A.
Each manufacturer and retailer sets the terms and conditions for each particular benefit and/or discount. In most cases, usage and access is unlimited.

Q. Can a merchant’s employees access the benefits and/or discounts?
A.
Yes, a merchant’s employees can access the benefits and/or discounts at no additional cost. However, there is only one username and password per account. The merchant is responsible for the security of the username and password.

Q. Is the program a secure site?
A. Yes, the merchant portal is a secure site; it is protected by Secure Socket Layer (SSL) encryption.

Q. Is there a monthly fee for the program?
A.
Yes, there is a monthly program fee. The amount of the fee can be identified by checking the monthly statement or calling customer support.

Q. Is there a free trial period?
A.
Yes, the free trial period is typically at least 30 days.

Q. Why do we need a merchant’s email address?
A.
A merchant’s email address is required to receive monthly features and updates from the program, including special offers.

Q. How often are emails sent to a merchant?
A.
Emails are sent to merchants twice a month; usually on or about the 1st and 15th of the month.

Q. Can a merchant change the frequency that program emails are delivered?
A.
No, this feature cannot be changed.

Q. Can a merchant opt out of receiving emails?
A.
Yes, a merchant can “opt out” of receiving emails by clicking on the “opt out”, or “unsubscribe”, link at the bottom of any email sent to the merchant from the program. If a merchant opts out of the program, the merchant will not receive any further program emails.

Q. Do we sell a merchant’s email address to any third party marketers?
A.
No, it is NBP’s corporate policy not to sell or share a merchant’s email address with any third-party marketer.

Note:  The Privacy Policy located on the footer of the program site contains specific details about the use of email addresses.

Q. Where is the Privacy Policy located?
A.
A link to the privacy policy is located in the footer of the program site.

Q. Where are the Terms and Conditions located?
A.
A link to the terms and conditions can be located in the footer of the program site.

Q. What is the “Calculator Page”?
A.
Merchants can input the average amount spent annually for specific business expense categories; the calculator will estimate the savings a merchant can experience by using the benefits and discounts in the program.

Q. If a merchant cancels membership in the program, but has already booked or paid for a product or service, will the product or service be cancelled or will the merchant lose those savings?
A.
As a general rule, a merchant must be a member in the program to take advantage of its benefits and discounts. However, if a merchant purchases or pre-pays for a product or service prior to cancellation, it will not be cancelled by us.

Q. Can a merchant opt out of the program?
A.
Yes, a merchant can opt out of the program at any time.

Q. How does a merchant opt out of the program?
A.
A merchant can opt out using any of the 2 methods detailed below:

Method No. 1: Opt-Out over the program site.
Method No. 1 is the preferred and easiest method to opt out. Click on the “opt out” link located in the footer of the site. Scroll to the bottom of the page. Click on “opt out”. Enter the requested information and click “submit”.

Method No. 2: Opt-Out by calling customer support.

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