FAQs
Q. What benefits do customers receive?
A. Participating customer have access to:
- Your customers will have access to over 60+ vendors and suppliers that offer steep discounts ranging from 10% up to 85% that help to significantly reduce your customer’s monthly operating expenses on products and services they use every day.
- Access to the program is only available to participating customers and not available to the general public.
Q. What is the Advantage of Membership?
A. National Benefit Programs is one of the most robust discount supplier programs in the marketplace today, combining the power of brand name suppliers, high value discounts (and benefits), and ease of use. The program focuses on delivering discounts on product and services that will help your customers reduce operating expenses. This program is possible because of the collective purchasing power of all our customers.
Q. What are the “Featured Benefits?”
A. These are some of the more popular benefits and/or discounts offered by vendors and retailers and based on a direct agreement we have with the vendors or retailers.
Q. Where are the Benefits located?
A. After you log in, the Benefits are prominently displayed on the “Benefits Page” and down the left-hand side of the page.
Q. How does a customer access or log into the program?
A. On the Home page of the client’s customized website, click on “Log In” or “Get Started”. The first time a customer logs in, the customer must enter a “User Name”, which generally consists of the last 6 digits of the customers MID, in most cases; the password is the customers zip code. The customers MID and zip code can be found on the customer statement, in most cases. During the initial log in process, the customer will be prompted to create a unique username and password.
Q. What happens if a customer loses or forgets their unique username or password?
A. On the Home page, they click on “Log In”, followed by “Trouble Logging In?”. These actions will prompt the customer to enter their unique MID and zip code, as reflected on their customer statement. The customer will now be able to reset and confirm a new password. However, after three failed login attempts, the customer will be required to reset their username and/or password.
Q. What is in the menu bar on the left-hand side of the “Benefits Page”?
A. The menu bar on the left-hand side of the “Benefits Page” contains a listing of all the participating vendors and retailers, organized by category.
Q. How soon can a customer access the benefits and discounts in the program?
A. A customer can usually access the benefits and discounts in the program within 1 to 2 business days.
Q. How often can a customer use the program?
A. Each vendor and retailer set the terms and conditions for each particular benefit and/or discount. In most cases, usage and access is unlimited.
Q. Can a customer’s and the client employees have access the benefits and/or discounts?
A. Yes, a customer or the client employees can access the benefits and/or discounts at no additional cost. However, there is only one username and password per account. The customer is responsible for the security of the username and password.
Q. Is the program a secure site?
A. Yes, the customer portal is a secure site; it is protected by Secure Socket Layer (SSL) encryption.
Q. Is there a monthly fee for the program?
A. Yes, there is a monthly program fee. The customer can identify the fee by checking their monthly statement or calling your customer support helpline.
Q. Is there a free trial period?
A. Yes, the free trial period is typically at least 30 days.
Q. Why do we ask for a customer’s email address?
A. A customer’s email address is used to send monthly features and updates from the program, including special offers.
Q. Do we sell a customer’s email address to any third-party marketers?
A. No, it is NBP’s corporate policy not to sell or share a customer’s email address with any third-party marketers.
Q. Where is the Privacy Policy located?
A. The Privacy Policy is located on the button of the custom client website page.
Q. Where are the Terms and Conditions located?
A. A link to the terms and conditions is located at the button of the client website page.
Q. What is the “Calculator Page”?
A. Customers can input the average amount spent annually for specific business expense categories and the calculator will estimate the savings your customer can experience by using the benefits and discounts in the program.
Q. If a customer cancels membership in the program, but has already booked or paid for a product or service, will the product or service be cancelled or will the customer lose those savings?
A. A customer must be a member in the program to take advantage of its benefits and discounts. However, if a customer purchases or pre-pays for a product or service prior to cancellation, it will not be cancelled by us.
Q. Can a customer unsubscribe from of the program?
A. Yes, your customer can unsubscribe to the program at any time.
Q. How does a customer unsubscribe from the program?
A. A customer can unsubscribe using any of the 2 methods detailed below:
Method No. 1: Unsubscribe over the program site.
Method No. 1 is the preferred and easiest method to unsubscribe. Click on the unsubscribe link located in the bottom of the site. Click on “Unsubscribe”. Enter the requested information and click “submit”.
Method No. 2: Unsubscribe by calling customer support.
